Salesforce Community Cloud

Supercharge engagements with your customers, partners, and employees with branded online communities using Salesforce Community Cloud.

What is Salesforce Community Cloud?

Salesforce Community Cloud is a customizable branded social platform to help customers, partners, and employees connect and interact. It acts as a public community where individuals can seek advice and help each other out with everyday issues.

For customers, the Community Cloud acts as a reliable information repository with access to articles and FAQs, enabling them to find solutions autonomously. Hence, letting the agents tend to more complex customer queries. In addition, this uniquely designed platform allows users to share screens, collaborate and chat with other customers as well.

Salesforce Community Cloud is a boon for employee teams who can collaborate seamlessly among themselves and access relevant information in a structured way. The platform helps teams carry out troubleshooting, Human Resource Management (HRM), help desk communication, and cooperation in various locations coherently.

The Community Cloud also ensures effective communication with channel partners and other external parties by streamlining record and leads sharing, eliminating channel conflict.